The Director General of Nigerian Maritime Administration and Safety Agency (NIMASA), Dr Bashir Jamoh has stated that stakeholders would continue to occupy premium position in the agency’s life, noting that it is the stakeholders who keep the Agency and maritime business afloat.
During this year’s celebration of the Customer Service Week at NIMASA’s headquarters in Lagos, the DG stated his belief that investment in material assets by the agency would be meaningless without the staff and other external stakeholders. He added that for every investment in material assets, there was need for a corresponding availability of stakeholders to make such investment significant.
“Today, we at NIMASA are celebrating our existence. We are celebrating our existence because without you, our stakeholders, there will be no NIMASA. Yes, we must invest in maritime assets acquisition. But then, we know that in spite of the level of investment in both tangible and intangible assets by NIMASA, without the stakeholders, such investments will be meaningless”, Jamoh said.
He used the event to welcome the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli, who was at the agency to celebrate with the staff, noting that adherence to NIMASA’s core values was necessary to guarantee mutual satisfaction of both internal and external stakeholders of the agency.
Jamoh stressed his belief in the founding Principles of SERVICOM, reiterating that public offices were the shopping floors for government businesses, and that there was need to always leave whoever goes to the floor for shopping with a high level of satisfaction.
On her part, Akajemeli, who is also SERVICOM’s Chief Executive Officer, Chief commended NIMASA for its achievements, particularly in the areas of stakeholder support and complaint handling system.
She applauded the agency’s Maritime Stakeholders’ Experience Contact Centre, noting that it is a world-class facility.
“We at SERVICOM are thrilled by what we are seeing in NIMASA today. The environment, level of professionalism exhibited by staff, customer-centric orientation and attitude, as well as the energies we have noticed and experienced are all worthy of emulation. We therefore urge other government parastatals to visit NIMASA leadership and learn from them. Your operations and individualized attention to some of my colleagues, who acted as mystery shoppers was amazing. We must confess our happiness and we are proud we are part of the celebration. We are part of this history”, Akajemeli said.
Highlights of the celebration were surprise rewards for some support staff and staff of the agency.
Customer Service Week is an international celebration that calls attention to the importance of customer service and the people who provide it. It is commemorated in the first week of October.
