Ibom Air, owned by Akwa Ibom State Government, has failed to refund airfare of a customer, two months after cancellation of the flight.
The customer, Dimeji Kayode-Adedeji, said that had ticket number 7082403626340 for Abuja to Lagos scheduled flight.
He said that he purchased return ticket through DadaTheGood Travel Agency with booking reference number AFJS98 and departure from Abuja-Lagos on 5th December 2023.
But on the eve of the flight, Ibom Air put a call across that the next morning’s flight had been rescheduled for late evening, which the customer immediately opposed because of urgency of his engagement in Lagos.
The customer, a media practitioner, immediately informed the management that the rescheduled flight was not in his favour, and had to approach another airline, to pay higher fare as it was close to departure time. He flew to Lagos with the new ticket.
Kayode-Adedeji demanded for a refund of the cancelled flight, through the airline agent, and the management subsequently contacted the Ibom Air management for the refund, which the authorities promised to effect after maximum of 15 working days.
In its response on 30th December 2023 through one Uduakobong, Ibom Air said that the refund process was ongoing, with assurance that it would be available within 10-15 working days.
‘Dear Customer. Thank for your mail. Please note that your refund process has been initiated. Funds will be reverted to the account details provided within 10-15 working days. Thanks for choosing Ibom Air. Kinds regards’, Uduakobong wrote
However, contrary to the pledge, the customer said that the airline management has kept mute over the refund, despite several mails sent as reminder.
As at the time of filing this report, Ibom Air has refused to respond to calls or additional email sent as reminder for the refund.
