The Federal Government has unveiled the Government Service Portal, a digital platform designed to provide Nigerians and businesses with a single gateway for accessing government services, as part of efforts to improve public service delivery, reduce bureaucracy and accelerate the country’s digital transformation.
The platform was unveiled on Tuesday during a soft launch in Abuja by Galaxy Backbone in partnership with the Federal Ministry of Communications, Innovation and Digital Economy and the Korea International Cooperation Agency (KOICA).
Speaking at the event, the Managing Director and Chief Executive Officer of Galaxy Backbone, Prof. Ibrahim Adeyanju, said the portal would address the long-standing challenge of citizens having to navigate multiple websites and government offices to access public services.
He described the platform as the beginning of a unified digital gateway through which citizens and businesses can discover, access and use services provided by government institutions from a single location.
According to Adeyanju, government services should be organised around the needs of citizens rather than institutional boundaries.
He noted that although many Ministries, Departments and Agencies (MDAs) had individually digitised their services, the overall user experience remained fragmented.
“The Government Service Portal seeks to change that. By bringing government services together under one trusted digital gateway, we are simplifying access, improving visibility, promoting consistency and creating a more seamless experience for everyone who interacts with government,” he said.
Adeyanju said the initiative aligns with President Bola Tinubu’s Renewed Hope Agenda by improving public service delivery, promoting digital innovation and supporting economic growth through technology.
He added that the portal forms part of Nigeria’s Digital Public Infrastructure initiative and complements existing national digital identity, payment and data exchange systems to create a more integrated digital government ecosystem.
According to him, the platform is being introduced through a soft launch to allow government agencies to onboard their services, strengthen system integration and gather user feedback before its full rollout.
“The success of this portal will not ultimately be measured by the sophistication of its technology. It will be measured by the ease with which a citizen can access a government service, the confidence businesses have when engaging with public institutions, the time saved, the transparency achieved and the trust built between government and the people it serves,” he said.
The Permanent Secretary of the Federal Ministry of Communications, Innovation and Digital Economy, Nadungu Gagare, represented by the ministry’s Director of E-Government, Johnson Bareyei, described the portal as one of the flagship projects under Nigeria’s e-Government Master Plan 2.0.
He said the platform would provide a secure single sign-on system, enabling citizens to access multiple government services without repeatedly submitting the same information to different agencies.
“Today’s event is not simply about providing a digital platform. It is about demonstrating what can be achieved when government agencies work together with a shared purpose, making public services easier, faster and more accessible for every Nigerian,” he said.
