The Joint Admissions and Matriculation Board (JAMB) has reviewed its policy to allow candidates who have genuinely lost access to their registered phone numbers or email addresses to update their details through a controlled process.
JAMB announced the policy change on Monday through its official X account, stating that the service commenced on September 21, 2026.
The board said the service would be available only at designated JAMB Computer-Based Test (CBT) centres, including state offices where applicable.
According to JAMB, the measure is intended for candidates with genuine cases involving the loss of access to their registered GSM numbers or email addresses.
Candidates seeking to use the service will be required to undergo strict identity and biometric verification before their details can be updated.
“Please note: The service can be accessed only once and is subject to strict identity and biometric verification,” JAMB said.
The board urged candidates to visit only designated JAMB centres and warned them against using unauthorised persons or channels to update their registered details.
“For your security, use only designated JAMB centres and avoid unauthorised persons or channels,” it said.
JAMB said the announcement was made as part of its JCARE and JAMB Updates initiatives.
Under the revised policy, eligible candidates can request to update their registered GSM number, email address or both through the designated centres.
However, the board stressed that the service can only be accessed once and remains subject to identity and biometric verification.
