Home Business Banking & Finance Stakeholders dissect customer service experience at ACAMB conference 30 May

Stakeholders dissect customer service experience at ACAMB conference 30 May

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The Association of Corporate Affairs Managers of Banks (ACAMB) will hold its third National Stakeholders’ Conference on Thursday, 30 May 2024, at the Bankers House of the Charterer Institute of Bankers of Nigeria, Victoria Island, Lagos.

In a statement on Monday, ACAMB said that the conference theme is ‘Building Bridges: Collaborative Solutions for a Trusted Banking and Financial Services Experience’. The association explained that the conference aims to foster significant dialogue and collaboration within the financial sector, adding that end-to-end customer service issues in banks and other financial institutions would be explored by top-tier speakers and subject experts’ panel.

ACAMB said the conference also seeks to transcend the competitive landscape by promoting a collaborative approach to solving industry challenges and enhancing the overall customer experience in banking and financial services in the country.

Consumer solutions strategist and advisor, Wale Abioye is the keynote speaker at the conference. He is a Partner of Strategy and Customer Solutions (Advisory Services) at KPMG.

Expert panelists include CEO/Executive Secretary of the Pensions Operators of Nigeria, Oguche Agudah; and Managing Director/CEO of Cornerstone Insurance, Stephen Alangbo.

Among the panelists also are Chief Customer Experience Officer of Access Bank, Virgine Nowak; and her counterpart at First Bank, Lande Atere. Both will share insights on building a trusted and seamless banking experience through collaboration; while Sola Salako-Ajulo, one of Nigeria’s foremost consumer advocate, Sola Salako-Ajulo. Salako-Ajulo, who represent the interest of bank and financial services customers on the panel, is a Federal Commissioner and the member of the Competition and Consumer Protection Tribunal in Abuja.

The Special Guest of Honour is the President of the Industrial Court of Nigeria, Justice Benedict Kanyip.

ACAMB President, Rasheed Bolarinwa emphasised the importance of the conference in the current financial environment, stating: “Our goal is to create an environment where stakeholders can come together to share knowledge, address common challenges, and work towards a unified vision of trust and excellence in banking services. By building bridges and fostering collaboration, we believe we can significantly enhance the customer experience and drive growth in the sector”.

Participants will have the opportunity to explore cutting-edge solutions and strategies designed to address current and future challenges in the financial sector. They will also connect with peers, industry stakeholders, and key decision-makers, fostering relationships that can lead to meaningful collaborations and partnerships.

The annual ACAMB stakeholders’ conference is open to members of the banking and financial services industry, corporate and marketing communication experts, regulators and policymakers, technology and service providers in the financial sector, industry analysts and the media.

The ACAMB National Stakeholders’ Conference represents a pivotal moment for Nigeria’s banking industry to come together, exchange ideas, and chart a course for a more collaborative and trusted financial future.

As the umbrella body for corporate and marketing communication professionals working in deposit money banks across Nigeria, ACAMB said it is dedicated to advancing the interests of its members, the banking community, and that of financial services customers and the Nigerian public at large.

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